Terms & Conditions
1) Confirmation of Contractual Agreement
By agreeing to contractual terms either on the telephone, email or by the website the client will be required to return a purchase order and will hence-forth be bound by the terms and conditions of Cleaning Contractors NI.
All given quotes are valid for 30 days. After this term company reserves the right to change given quote.
2) Payment Terms
Payments will be required by cash, cheque, standing order, credit/debit card, BACS transfer on completion of the cleaning work unless otherwise stated in an agreed contractual credit agreement with Cleaning Contractors NI. If we do not receive payment within the 7 days of invoice date, we will pass your details to our collections team. This action will result in an additional admin charge of £50.00 or 10% invoice value whatever is greater.
* Hard Floor Cleaning Service - in order to booking cleaning service for stone, porcelain or ceramic floors is highly recommended for customers to book a 'Hard Floor Demonstration', a customer would need to pay a £50 deposit and choose a date. The demo will be a presentation of cleaning process/method and the final results. A demonstration will be provided on max 2 sqm of a surface.
The deposit for demonstration will be fully refunded for the customer If we cannot arrange a demo at required date/time, the deposit will not be returned if the customer cancels a demonstration service in 24h or less before arranged date and time. The deposit of £50 will be deducted in full of a total price of service if a customer decided to proceed with a hard floor cleaning service in all agreed area.
Access to property and information of a confidential nature will be given to Cleaning Contractors NI where necessary to allow cleaners access to work. Keys and alarm or such confidential or security information will be retained and used by the management and supervisor of Cleaning Contractors NI only. In the event of misplaced or broken keys or locks Cleaning Contractors NI will reimburse all costs of changing locks on receipt of invoices. The demonstration service is not refundable at any circumstance after a demo is carried out.
The Client will be subject to full or partial payment, at the discretion of Cleaning Contractors NI, if cleaning work is cancelled within 24 hours of the commencement time. All rights are reserved by Cleaning Contractors NI. Cleaning Contractors NI will allow two weeks cancellations advance notice for regular cleaning services and more than one weeks notice for one-off cleaning contracts, where possible.
5) Complaints and Claims
In the case of a complaint or claim Cleaning Contractors NI requires 24 hours notification of any complaints or breakages from the completion of the work. No Claims will be considered beyond this time-frame. Photographic evidence of the breakage must be provided from the time of any breakage and the Cleaning Contractors NI supervisor or manager must be contacted WHILE the cleaning staff are on-site.
If the Client is dissatisfied with the quality of the work, the manager or supervisor must be notified within 24 hours so that the cleaner can be allowed to return and rectify the issue at no extra charge. No discounts will be applicable if the complaint is not logged with Cleaning Contractors NI management within a 24 hour period.
Cleaning Contractors NI enforce quality control and inspect all work on completion where possible. All cleaners will be briefed on the cleaning specification as laid out in the contractual agreement.
6) Deep Cleans and One Off Cleans
The following will not be included in Deep Cleans or One off Cleans.
The cleaning of internal or external walls
The cleaning of ceilings or roof-tops
The cleaning of drains or drain-pipes or guttering
The cleaning of carpets or other soft furnishing unless specialist cleaning package is purchased
The Cleaning of yards, patios or other outdoor surfaces unless specialist cleaning package is purchased
The Client must allow the cleaner access to cleaning products if kept on-site and hot water and electricity for appliance use. The Client must not remove or move any health or safety signage such as ‘Wet Floor’ or ‘Caution’ signs that have been placed or positioned by the cleaner. To do so will result in Cleaning Contractors NI declaring no liability and as such the Client will not be protected under Cleaning Contractors NI public and individual liability insurance.
Cleaning Contractors NI is fully insured by public and employers liability
9) Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
11). PRIVACY STATEMENT
Cleaning Contractors NI are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you. Data Protection Act 1988
We comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.